The best thing to do is follow the listing procedure as per our listing instructions.  If the template then doesn't look right for whatever reason, list the item as usual and then send us the item number so we can have a look at the product live on eBay.  We will then we able to work out what the issue is and advise accordingly - then you will simply have to revise your listing and will know what to do the next time you list an item.  Contact us on support@designastore.co.uk if you have this issue.