As you list items on eBay they will automatically be placed into your store (if you already have products listed on eBay they will automatically be in your new store). Below is some information to help you get the best out of your store.
Dynamic Categories
The categories in your eBay store and on your product listings (if you are using one of our templates) are completely dynamic and linked directly to your eBay store categories. As you add or remove categories they will change dynamically across all of your items (by default ‘Other Items’ will appear at the bottom of your eBay categories to catch any items that you don’t place specifically in a category. This is not an actual category like your properly named categories and it will not appear on your template, so don’t put any items into it. If you want an ‘All Items’ or ‘Everything Else’ category, then simply create one which is named accordingly).
Important Note: To make sure that your store is running as fast as possible, we set the categories to update twice per day so please bear in mind that there may be a slight delay from when you update your categories to when they new changes show in your eBay shop and on your eBay listings.
If your store is brand new and you are just setting up your categories for the first time, you may find that items that you list take a few hours to show in your new eBay shop. This is not anything to do with the design we have installed, this is standard for eBay’s system to take longer to populate new stores (we guess they might be making manual checks on new shop owners). After a few days this normally speeds up to normal (and will take just a few minutes).
FAQ’s and About Us (About Us page on Identity Theme only)
We have set up an FAQ page (and an 'About Us' page if you have chosen the identity theme) which you can use to go into more detail about your terms, returns etc., as well as being able to answer common questions that your customers may ask. The pages are built into your store and mirrors the design of your store. To edit these pages you will need to follow the instructions below.
Important Note: eBay have set this as an HTML area so for most it is difficult to style the text on this page. We have made some notes below on how you can style your text with line breaks, bold, underline etc., but If you don’t want to get involved in all that you can simply jump online and use a free html editor to create your text for the page and then paste in the HTML code into the FAQ or About Us box as per our instructions below.
Instructions Using the Html Editor:
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Open www.html-color-codes.info/html-editor in your browser. Write your information in the box provided and then click on the Html link just above the box (the very last icon). A new box will appear which gives you your html code. Copy this text ready to paste in a moment.
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Go to your My eBay account
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Go to Manage My Store (usually found in your quick links on the left-hand side lower down, or at the very bottom right of your page).
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Click Custom Pages
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Click Edit on the drop-down menu alongside the FAQ or About Us page that is listed
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You will then see a box under Text Section 1 that you can paste in your code
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Click Continue
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Click Save and Publish
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That’s it – your FAQ information will now be showing what you want it to.
TIP: You do not need to change the text font or colour as this is all built into the template. It will just be any other styling that you may want (line breaks etc.)
Tips for adding styling to your page without using the HTML editor
The following are examples of html code that you can use to style your text and space it out nicely. If you find this difficult you should use the free html editor above to write your text.
Tip: You will notice in HTML that all styling starts and ends (accept line breaks). If you want you could paste in the below examples to help you see it in action.
<b>This will make it bold</b>
<br/>This is a line break. This will start a new line directly under the last line
<br/><br/>Use more line breaks if you want a bigger gap<br/><br/>
<u>This will underline</u>
<p>This is a paragraph. This will leave a space around it automatically</p>